Sim

Valentin06
Explorer

‎21-07-2022 12:17 PM

Hello !! On Sunday I ordered a card from you with a subscription of 30 pounds per month and I still haven't received any card! What's going on? I mention that I did not receive any message with the date when I will be delivered only email with confirmation and bill. I would like to know when I will receive the card.

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎21-07-2022 12:22 PM

Hi @Valentin06 

 

Your order won't be processed until Monday if made on Sunday. It will likely be the end of this week. 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎21-07-2022 12:28 PM

@Valentin06 : SIMs are sent by 2nd Class Royal Mail & delivered by postmen sweltering in the heat all day.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Valentin06
Explorer
In response to Northerner

‎21-07-2022 04:25 PM - last edited on ‎21-07-2022 06:02 PM by EE Community Moderator

I can't see anything. it doesn't show me anything when i enter the track number.I don't understand why.in the email it says like in two or three working days.But I haven't received anything so far.This is the order number xpoxxxxxxxxx, you can check why not Does he show me anything?

[Mod edit: Please do not post order numbers on the public board. Thanks!]

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