10-01-2023 09:04 AM
Hi,
I’ve just swapped my sim as I upgraded my contract and handset from an iPhone SE 2020 to an SE 2022. I went through the process of sim swapping yesterday and my phone has yet to access the ee network. I want to make sure I’m definitely set up before I leave, but my flight is in an hour. I can’t call EE. I just get a call failed message. For example I wanted to set up a data roaming add on, but this doesn’t seem to be possible if my phone isn’t linked up to the network yet. Any advice? I’m away for a month. Am I just going to be without service? Or can this be resolved even if I’m out of the country?
cheers,
Conor
10-01-2023 09:09 AM
Hi @ConorC93
Thanks for coming here.
Do you still have the old SIM card, if so, is this showing signal?
Have you tried restarting the phone?
We are unable to guarantee a SIM will activate when roaming.
Leanne.
10-01-2023 09:11 AM
10-01-2023 09:13 AM
Hi @ConorC93
Can you restart the new phone and go into Settings, Mobile Data, can you manually connect to EE?
Leanne.
10-01-2023 09:25 AM
Hi!
That’s definitely helped in that I can access data now, but I’m still unable to make calls. Just says call failed. Any idea why that might be?
Thanks again!
conor
10-01-2023 09:46 AM
10-01-2023 09:47 AM
10-01-2023 09:49 AM
Thanks for trying @ConorC93
Can you go into Settings > General > Reset > Reset Network Settings, this will reset the phone.
Can you make calls after this?
Leanne 🙂
10-01-2023 09:54 AM
10-01-2023 10:03 AM
Does the SIM work in the old phone? @ConorC93
Leanne.