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Sim swapped, not connected, about to travel! Need some help plz!

ConorC93
Investigator
Investigator

Hi, 

 

I’ve just swapped my sim as I upgraded my contract and handset from an iPhone SE 2020 to an SE 2022. I went through the process of sim swapping yesterday and my phone has yet to access the ee network. I want to make sure I’m definitely set up before I leave, but my flight is in an hour. I can’t call EE. I just get a call failed message. For example I wanted to set up a data roaming add on, but this doesn’t seem to be possible if my phone isn’t linked up to the network yet. Any advice? I’m away for a month. Am I just going to be without service? Or can this be resolved even if I’m out of the country? 

cheers,

 

Conor 

17 REPLIES 17
Leanne_T
EE Community Support Team

Hi @ConorC93

Thanks for coming here. 

Do you still have the old SIM card, if so, is this showing signal? 

Have you tried restarting the phone? 

We are unable to guarantee a SIM will activate when roaming. 

Leanne.

Hi!
The old sim is not showing signal. When I go into the old phone, and check
mobile data. It shows my phone number and then ‘Transferred to iPhone SE’
so I’m guessing it’s supposed to be working?

Thanks for responding,


Conor
Leanne_T
EE Community Support Team

Hi @ConorC93

Can you restart the new phone and go into Settings, Mobile Data, can you manually connect to EE? 

Leanne. 

Hi!

 

That’s definitely helped in that I can access data now, but I’m still unable to make calls. Just says call failed. Any idea why that might be?

 

Thanks again!

 

conor 

Leanne_T
EE Community Support Team

Hi @ConorC93

Can you send texts? 

If you text NUMBER to 150, do you get a reply text? 

Leanne.

Hi!

No it fails to send.

Conor
Leanne_T
EE Community Support Team

Thanks for trying @ConorC93

Can you go into Settings > General > Reset > Reset Network Settings, this will reset the phone. 

Can you make calls after this? 

Leanne 🙂

Hi Leanne,

Tried that. No joy. It’s showing two signal bars which it never did on my
last phone. With a D for data and a P for primary. But the primary is
showing no signal. While the D has full bars. Is that useful at all?

Conor
Leanne_T
EE Community Support Team

Does the SIM work in the old phone? @ConorC93

Leanne.