Hello @Nass0408 ,
Welcome to the community,
You will have to contact customer service, if you cannot dial 150 to speak to them, then if you have another phone or you can use someone else’s phone or even use Skype, you can ring them on their free number:
08000798586
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
