Preactivated replacement sim not working

[Smith241]

I have just received a replacement sim for a new device after losing my old phone and sim. It is supposed to be preactivated yet when I put it in my device nothing happens. I cannot currently receive any calls or texts on my device.

Many thanks 

[Chris_B]

@Smith241  It’s not pre activated at all,  it’ll take up to 24 hours to activate but it’s usually no longer than 4 hours.  Try restarting the device a few time as this can help the network see the sim.