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Sim replacement (PAYG) still free in store?

Excelsior
Investigator
Investigator

‎28-10-2023 03:09 PM

Hi there, I went to an EE store to get an old SIM card replaced for a combi but was told they don't do this in store for PAYG - is this correct? Do they force PAYG users to pay out for delivery now instead?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎28-10-2023 07:55 PM

They should be able to give you a replacement SIM for free instore providing you show suitable ID.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Excelsior
Investigator
Investigator
In response to XRaySpeX

‎29-10-2023 12:41 AM

They didn't even get to asking for ID - only "are you PAYG or Contract?" PAYG >> no, they don't do them in store...

Wondering if this was EE policy now?

0 Helpful
Katie_B
EE Community Support Team
In response to Excelsior

‎30-10-2023 07:44 AM

Hi @Excelsior. 

You can get a replacement SIM at your local EE Store. 

Katie

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