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Sim not working

SAQI1996
Explorer

‎28-12-2023 06:56 PM

Hi,

my contract has finished today 28/12/23. and now my sim is not working . Any solution.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎28-12-2023 07:18 PM

Hi @SAQI1996 

Unless you have cancelled your plan (served notice) then all that has ended is your minimum contract term. Your contract continues until you cancel or upgrade.

Have you tried restarting your device.

Are you in the UK.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
SAQI1996
Explorer
In response to Northerner

‎28-12-2023 07:21 PM

Yeah i called them to cancel last month. I am in uk right now.
0 Helpful
Northerner
EE Community Star
EE Community Star
In response to SAQI1996

‎28-12-2023 08:06 PM

Hi @SAQI1996 

Well if you have called and cancelled last month then it must be cancelled. What did you expect? 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.