Sim issue

[gift11]

Hi please I tried inserting the new replacement sim on my phone and it's saying Sim not provisioned, please what can I do. Thank you 

[Chris_B]

@gift11  Have you tried restarting the device?  

[gift11]

Yes many times 

[James_B]

What was the reason for the replacement @gift11?

If you ordered a replacement online because you needed a different size, you'll need to activate it at Activate your SIM (ee.co.uk). If it was a lost, stolen or damaged replacement, it should be pre-activated.

James

[gift11]

It was for replacement for a lost Sim, I'm surprised why it's not working 

[James_B]

Did you order it by calling EE @gift11?

James

[gift11 · Accepted solution]

Hi James I have just called them from another phone and the issue has been rectified. Thank you so much for your input 

[James_B]

Thanks for letting us know @gift11 🙂

James