Sim doesnt work - No way of reporting without a working phone!

Gab10d1n1 · ‎12-03-2024

My Sim Card keeps cutting out. Sometimes turning phone off helps but not any more. AM trying to report the fault as I assume they have to send me a new one. Went to 'Contact Us' on web page and they have no email address or live IT chat just a phone number. I can't use phone as have no sim! What to do?

PS. I hate how a company I pay a monthly fee to refers me to other customers to sort out issues. Was thinking of getting internet via EE but not so sure now.

Northerner · ‎12-03-2024

Hi @Gab10d1n1

Read here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Or you can go into any EE store and obtain a SIM.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎12-03-2024

Can you explain what you mean by "SIM card keeps cutting out"?

@Gab10d1n1 wrote:

I can't use phone as have no sim!

You can contact EE on 07953 966150 from any working phone, it need not be a mobile or an EE phone

@Gab10d1n1 wrote:

I hate how a company I pay a monthly fee to refers me to other customers to sort out issues.

Most of the major UK telcos offer a web-based community forum in addition to their standard support processes.