Sim card

Perriefreeman13 · ‎19-05-2025

Hello I ordered a replacement sim card on the 11th and has still not turned up, I can't track as iv not received a tracking/reference number? Don't want to cancel and re order incase its on its way

Linzi_H · ‎20-05-2025

Hi @Perriefreeman13

Welcome to the Community.

I would expect the replacement SIM to be with you by now if you ordered it on the 11th.
I'd advise ordering another with our customer service team or heading into your local EE store and picking one up over the counter.

Linzi 😊

View solution in original post

XRaySpeX · ‎19-05-2025

There won't be any tracking info. SIMs are sent by 2nd Class post.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Perriefreeman13 · ‎19-05-2025

OK thank you for your reply, it's only it said 1 to 2 working days is all, I'll wait few more days, thanks again

Linzi_H · ‎20-05-2025

Hi @Perriefreeman13

Welcome to the Community.

I would expect the replacement SIM to be with you by now if you ordered it on the 11th.
I'd advise ordering another with our customer service team or heading into your local EE store and picking one up over the counter.

Linzi 😊