Sim card

[Ryan238]

Hi all. 

I've just received my first EE sim card - I was originally with sky - and it doesn't appear to be working. Whenever it is inserted into my phone, a Samsung Galaxy S10, it says no service. It then seems to fix itself and says it's EE, but doesn't send any messages, and it also says I have no data despite the sim being an unlimited data sim. I've received a text from EE saying to turn it off and back on again and its ready to go but this isn't working. Any help would be appreciated.

-Ryan.

[Chris_B]

@Ryan238   SIM cards can take up-to 24 hours to fully activate.  

[Ryan238]

Hi Chris, thanks for replying. Hope you've had a good day.

I was aware that it could take up to 24 hours - but earlier in the afternoon it worked for a brief period of around ten minutes before it stopped. It then said I wasn't with any service. It's now appearing as EE on the top left of my phone for around a minute or two before going back to saying that there is no service. Is this normal for it to do? 

Also, is there any additional steps I've been needing to follow other than putting it in and restarting my phone, since it is my first EE sim?

Thanks,

Ryan.

[James_B]

Is your SIM working this morning @Ryan238?

James

[Ryan238]

Hiya, @James_B.

Unfortunately my sim is still playing up. I've left it in overnight and all day so far in hopes that it sorts itself but nothing seems to be working. I'm still unable to make or receive calls, and the same goes for messages. I'm also unable to use any mobile data as it says I have none.

I'm a little frustrated with it to tell the truth, so any advice you may have would be greatly appreciated.

Cheers, 

Ryan.

[Ryan238]

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@Ryan238 wrote:

Hiya, @James_B.

Unfortunately my sim is still playing up. I've left it in overnight and all day so far in hopes that it sorts itself but nothing seems to be working. I'm still unable to make or receive calls, and the same goes for messages. I'm also unable to use any mobile data as it says I have none.

I'm a little frustrated with it to tell the truth, so any advice you may have would be greatly appreciated.

Cheers, 

Ryan.

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This pop up is what's appearing whenever I try to use the sim if that helps at all.

 

[James_B]

Hi @Ryan238,

Do you see the same message if you try to use your phone outdoors?

James

[Ryan238]

Hiya, @James_B.

Yeah, I see the same message both indoors and out. It stays there until I turn my phone on and off, and then it reappears after I try to make a call, text, or use my data.

Ryan.

[James_B]

Can you try turning WiFi off and let me know if you see the same issue @Ryan238?

James

[Ryan238]

Hi, @James_B.

I'm still seeing the same issue with wifi on and off.

Ryan.