Sim card

[Ryan238]

Hi all. 

I've just received my first EE sim card - I was originally with sky - and it doesn't appear to be working. Whenever it is inserted into my phone, a Samsung Galaxy S10, it says no service. It then seems to fix itself and says it's EE, but doesn't send any messages, and it also says I have no data despite the sim being an unlimited data sim. I've received a text from EE saying to turn it off and back on again and its ready to go but this isn't working. Any help would be appreciated.

-Ryan.

[James_B]

Thanks @Ryan238 

Let's take a look at the coverage in your area.

What does the coverage checker report for coverage and network status?

James

[Ryan238]

Hi, @James_B.

The coverage checker says I should get excellent coverage both indoors and out, and that it should be 4G.

Ryan.

[James_B]

What does the 'check status' option report @Ryan238 ?

James

[Ryan238]

Hi @James_B.

Sorry, I had missed that. It says there is no known problems and that the network should be fine here.

Ryan.

[James_B]

Thanks for checking @Ryan238 

Please get in touch with Customer Care so a member of the team can check everything is setup correctly on your account.

They'll be happy to help. 🙂

James