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Sim card porting and delivery

ranjithmanda114
Explorer

‎04-01-2023 06:58 PM

Hi 

I order a sim on contract on 30th Dec 2022 but still I did not receive a sim.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎04-01-2023 07:01 PM

@ranjithmanda114  SIM cards are sent out 2nd class Royal Mail.  You also ordered just before new years and a bank holiday.  It’s only been 2 days of normal working days so far.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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ranjithmanda114
Explorer
In response to Chris_B

‎04-01-2023 07:14 PM

I didn't even received dispatch mail .in my order confirmation mail they mentioned we will send you dispatch update

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Leanne_T
EE Community Support Team
In response to ranjithmanda114

‎05-01-2023 07:49 AM

Hi @ranjithmanda114

If you would like to check the order has been processed and the SIM card is on it's way, please call us on 0800 079 8586. 

Leanne 🙂

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