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Sim card cant be delivered

Kemelo
Explorer

‎31-10-2025 03:30 PM

Ee sent my SIM card with dpd but my road has roadworks witch road closed access only and the dpd driver won’t drive down it. I can’t contact dpd who won’t contact their drivers. What do I do? Why can’t I just download an eSIM. I need to know what to do to receive my SIM card 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎31-10-2025 04:18 PM - edited ‎31-10-2025 04:18 PM

Hello @Kemelo ,

Welcome to the community,

Sim cards are sent by second class post, not DPD, and it will arrive within 5 days. E-Sim are only available to costumers on contract, not pay as you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Kemelo
Explorer
In response to Schockwave

‎31-10-2025 04:53 PM

Hi i literally have an email fromm EE and messages coming from DPD saying they  are delivering the sim card. And it is a pay monthly sim not pay as you go

0 Helpful
Ali_A
EE Community Support Team
In response to Kemelo

‎01-11-2025 12:28 PM

Hi @Kemelo 

Irrespective of your road being closed for vehicle traffic, the couriers will still attempt to deliver by finding alternative means to reach your property. 

Please visit DPD (UK) - Follow My Parcel to track your DPD delivery. 
If you have the DPD app, you may be able to look at alternative delivery options if available. 

Thanks 

Ali