Setting up eSIM on new phone

[Jamiehender308]

My phone recently broke due to water damage and I got a new one. It won’t let me activate the eSIM it because I can’t access my old phone to give verification, and on the app when I reactivate my eSIM it says there’s an error and it can’t be activated.

[Katie_B · Accepted solution]

Good morning @Jamiehender308. 

Thanks for coming here. 

If you are unable to complete the verification you would need a replacement QR code. 

Do you have a local store near by?

Alternatively, I'd recommend giving us a call and speaking with our customer care team.

Katie