2 weeks since upgrading my daughters phone to an iPhone 14. Tomorrow morning that thing is going back. Got the iPhone and she tried to set up the esim, that didn't work, so she put her old sim in and that didn't work. Called ee and was told to go and pick up a sim from the ee store. Went to the ee store but they couldn't activate the sim as the esim was still downloading. Spoke to ee on the phone and they sent a sim card out and told us it was activated. It wasn't, my daughter was asked to put in a number to get a text with a core. She put in her number and that didn't work, so she put in mine instead and that worked and that also blocked my sim. So I put her new sim in my phone because my number was now attached to that and she got another sim card sent out. I called when I received it to activate it. They couldn't activate it because of some security measure due to having a few sims sent out. So they escalated it and said someone will call in a few days, no one called, I left it a week before I called them. The woman said she would send a QR code out and my daughter can set up the esim with that. The following day I get a notification stating that my sim card isn't registered on the network, so basically now my sim card is blocked again. Yes I was clear what number I was ringing about, I stated my daughters number and read it out to the person on the phone. So my question is why has it taken 2 weeks to sort out something that should have been straightforward? The iPhone 14 has been on the market since September and they are still having problems with it.
