Solved: PAC

fc1999 · ‎09-06-2023

My EE account has been closed as I have moved to another country. However, I need a PAC from EE - I cannot find anywhere to request this. I have tried calling etc, but this is difficult to do from abroad.

Any tips as to how I obtain a PAC would be much appreciated.

Northerner · ‎09-06-2023

Hi @fc1999

When did you close your account? If more than 30 days its likely not possible.

If within then you need to call EE CS.

https://ee.co.uk/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎09-06-2023

Hi @fc1999

When did you close your account? If more than 30 days its likely not possible.

If within then you need to call EE CS.

https://ee.co.uk/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

fc1999 · ‎09-06-2023

It was probably more than 30 days ago. Is there any way I can still obtain one, I urgently need it!!

Katie_B · ‎10-06-2023

Hi @fc1999.

The best route to take would be to give us a call and speak to our customer care team.

Katie