Solved: PAC

fc1999 · ‎09-06-2023

My EE account has been closed as I have moved to another country. However, I need a PAC from EE - I cannot find anywhere to request this. I have tried calling etc, but this is difficult to do from abroad.

Any tips as to how I obtain a PAC would be much appreciated.

Northerner · ‎09-06-2023

Hi @fc1999

When did you close your account? If more than 30 days its likely not possible.

If within then you need to call EE CS.

https://ee.co.uk/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎09-06-2023

Hi @fc1999

When did you close your account? If more than 30 days its likely not possible.

If within then you need to call EE CS.

https://ee.co.uk/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

fc1999 · ‎09-06-2023

It was probably more than 30 days ago. Is there any way I can still obtain one, I urgently need it!!

Katie_B · ‎10-06-2023

Hi @fc1999.

The best route to take would be to give us a call and speak to our customer care team.

Katie