Safer sim

Jaimesw · ‎17-04-2026

Trying to get a safer eSIM for my daughter.

she has my old phone she uses on WiFi for YouTube etc.

However when I try to order the eSIM through my EE account it takes me through the order process and then asks me if I want to change my number or upgrade.

I don’t, I just want the eSIM for my daughters phone as well as keep my phone and not change a thing!

XRaySpeX · ‎17-04-2026

@Jaimesw : You need to order from PAY MONTHLY SIM ONLY DEALS > Safer SIMs

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎17-04-2026

@Jaimesw : You need to order from PAY MONTHLY SIM ONLY DEALS > Safer SIMs

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎17-04-2026

@Jaimesw That’s because your clicking upgrade not add another sim.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Jaimesw · ‎17-04-2026

Thanks that link is spot on.

Jaimesw · ‎17-04-2026

Actually you are wrong, I purposely didn’t go to upgrade as I am not trying to upgrade.

But thanks anyway.

XRaySpeX · ‎17-04-2026

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP