SIM not working in new handset

[skybluetrev]

Bought a new iphone 15  and swapped the sim over from my old 12 but it's not connecting. I can see in settings that it knows it is an EE sim but the signal strength icon in the top right is just a row of faded-out dots  - any ideas what I need to do ??

[Ali_A]

Hi @skybluetrev 

Welcome to the EE Community. 

Is your SIM on the iPhone 12 still active? If so you may need to activate your new SIM. 

You can do this online at Activate Your SIM page

Ali 

[bristolian]

Is it a physical SIM you've swapped, or an electronic one?

[skybluetrev]

thanks for replies, the sim was wiped somehow during transfer so I had to go into an EE shop and get a new one.