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SIM not arriving

Shaun194
Investigator
Investigator

‎15-03-2024 12:29 PM

Hi, ordered my sim card on Saturday. And still hasn't come today. Spoke to EE and they said it was posted (48+ hours ago) and its still nowhere to be seen. I'd rather not have to go into town to get an instant replacement sim. What do I do? Why is the sim taking so long?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎15-03-2024 02:38 PM

Hi there @Shaun194 

Thanks for coming to the community. 

SIM orders can take 2-5 working days to be delivered by Royal Mail. 

If you do get the chance, you can visit any EE Store with photo ID to get the replacement SIM card in store. 

Leanne.

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