SIM card

[csb_79]

I have had a new phone and SIM card as they were recently damaged it says I don't need to activate as it should work but the SIM card is now saying SIM 1 not provisioned what does this mean and how do I sort it out 

[Leanne_T]

Hi @csb_79 

Thanks for coming here. 

I would suggest getting in touch with our mobile care team, to check the SIM card has been registered and help you further 🙂

Thanks. 

Leanne.