SIM card

csb_79
Visitor

‎09-03-2023 03:28 PM

I have had a new phone and SIM card as they were recently damaged it says I don't need to activate as it should work but the SIM card is now saying SIM 1 not provisioned what does this mean and how do I sort it out 

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Leanne_T
EE Community Support Team

‎09-03-2023 04:23 PM

Hi @csb_79 

Thanks for coming here. 

I would suggest getting in touch with our mobile care team, to check the SIM card has been registered and help you further 🙂

Thanks. 

Leanne.

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