SIM card still not activating

Charlb27
Investigator
Investigator

‎03-11-2022 10:31 PM

Hi there, 

 

I am about at the end of what I can take with this SIM card. I accidentally pressed ESIM when setting up on this phone, was told I had deactivated my sim. Ordered a new sim, told it would be 24 hours. 24 hours pass, still no service. Then I get told it will be done in 1 hour at 9pm. I’m writing this at half 10 after numerous times switching the phone of and on and STILL nothing. I feel like cancelling my contract as getting through to anyone is an absolute nightmare and keep getting the same answer with no outcome. Can somebody please help. 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎04-11-2022 08:26 AM

@Charlb27  If you requested a replacement sim then that sim will be posted to you.  You can not use the old sim as it’s now deactivated and useless. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Charlb27
Investigator
Investigator
In response to Chris_B

‎04-11-2022 02:15 PM

Hi

 

yes they sent me a new one put, this is the one I’m having an issue with. They’ve now said it won’t be until 10am tomorrow, despite being told the same thing 3 days ago! 

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