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SIM card set

Millie243
Explorer

‎14-12-2023 09:24 AM

I’ve just switched my mobile from BT to EE and have kept my old SIM card. It’s saying I have no service at all and even with WiFi calling switched on I’m unable to call EE or BT to get it sorted? Can anyone help at all? 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎14-12-2023 11:50 AM

Hi @Millie243 

Thanks for coming here 🙂

You should have received an EE SIM card which your BT number would transfer over to the SIM, do you have this? 

Leanne 🙂

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Millie243
Explorer
In response to Leanne_T

‎14-12-2023 12:51 PM

Yes I finally found it after speaking with someone. I was told that I would be receiving a new SIM card but didn’t realise it would be in the same package as my phone as the email regarding the SIM card was sent a few days after my phone arriving, but luckily I kept the bag it had all come in so manage to find it.

 

Thank you for replying. 

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Leanne_T
EE Community Support Team
In response to Millie243

‎14-12-2023 01:07 PM

Hi @Millie243 

Thanks for coming back and letting me know, glad to hear you have this and can start using the EE SIM with your BT number 🙂

Leanne.

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