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SIM card not working

Mkas
Investigator
Investigator

No I have used my sim with my new phone in uk 1 day but when I got eSIM I try to access my phone massage in ee but can’t access the sim 

2 REPLIES 2
Michael_D
EE Community Support Team

Hi @Ibraima 

Welcome to the community.

Can you give me a bit more information about your SIM? Is it a brand new one, a new SIM for an upgrade or a replacement SIM for an existing number?

Michael

Northerner
EE Community Star
EE Community Star

@Mkas wrote:

No I have used my sim with my new phone in uk 1 day but when I got eSIM I try to access my phone massage in ee but can’t access the sim 


Hi @Mkas 

Are you in the UK and if not was the sim/esim activated in the UK.

Thanks 




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