SIM card network is not allowed
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28-09-2022 02:08 PM
Hi there,
im in Bali right now, I bought a new SIM card but it doesn’t work and I see in my settings that “physical Sim card network is not allowed”
how can I fix that please?
thank you
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28-09-2022 03:38 PM
Thanks for coming here.
Is the SIM on pay as you go or pay monthly?
Did you use the new SIM card in the UK to make a call or send a text on the EE network?
Leanne.
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28-09-2022 04:16 PM
Hi there,
I pay monthly and no I just bought a new SIM card in Bali. Also my phone never had a physical SIM card, it’s a digital one.
Thank you
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28-09-2022 04:18 PM
Is your phone unlocked to accept another network SIM card @Angelina23456?
Leanne.
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28-09-2022 04:20 PM
Yes I checked on my account and it says it’s unlocked
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28-09-2022 04:22 PM
Sorry, could I just check did you order a new EE SIM card when in Bali or have you purchased another network SIM card?
If this is an EE SIM card, is your old SIM no longer working?
Leanne.
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28-09-2022 04:29 PM
Hi,
sorry no, in April I bought a new sim card with EE, in June I bought a new IPhone with EE, yesterday I came to Bali and bought a new local sim card so I can use internet.
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28-09-2022 04:38 PM
Thanks @Angelina23456
Could you check the device is unlocked here, just to make sure this will work with another network SIM card.
If so, you would need to contact the other network to get this looked into, as this is not an EE SIM and roaming would only need activated for the EE SIM card.
Leanne.
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28-09-2022 04:40 PM
Yes I did check it there and it says it’s unlocked. But I did buy my iPhone with EE and thought that there is other ways of locking it
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28-09-2022 04:46 PM
Thanks @Angelina23456
The other network SIM card should work in the phone if this shows unlocked. Could you try another SIM?
Leanne.

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