New Sim, keep number

Orangefan88
Visitor

‎28-09-2022 04:58 PM

Hello, I’m changing from a pay as you go 02 sim to a EE Sim only. I would like to keep my 02 number, would this be possible? And would it mean waiting 12/24 hours for my number to change over? 

please let me know 

Thank You

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎28-09-2022 05:11 PM

You need to get your PAC from your existing provider, and then give that to EE which will serve to port your number across, normally the following working day.

See https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num... 

Schockwave
EE Community Star
EE Community Star

‎28-09-2022 05:16 PM

Hello @Orangefan88 ,

Welcome to the community,

In order to keep your number, you need to get a PAC code from 02, which you would then give to EE, once you have your SIM card from EE. Do not do this over the weekend, though, as PAC transfers are not done over weekend and bank holidays, but it does take around 24 hours to move your number, you will know when it has transferred as 02 will be cancelled and EE should then work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.