26-10-2023 05:49 PM
First SIM went missing in the post; second SIM card had a different number, not the phone number it told me it should be, wasn't getting signal tho at some point got five random texts that were obviously for someone else.
So third SIM received, trying to activate it, still not getting any passcode...
Does EE even realise that the first instruction to activate your SIM is to insert it into your phone, and the second instruction given by EE is have your old SIM handy so we can text you a passcode. Please tell me how that's supposed to work...
I'm sick of swapping, trying, and phoning for help. Never had this much trouble swapping SIM before. Please tell me EE service gets better from here on in...
27-10-2023 08:20 AM
Hi @FedUEE
Welcome to the community, I'm really sorry to hear of your experience so far. Are you near an EE Store? f so, it may be best to pop in so they can manually register a SIM card for you in-store. You would need to be the account holder with photo ID to do this.
Chris
27-10-2023 11:37 AM
Hi Chris, thanks for your reply but unfortunately I don't live near an EE store... shrugs
27-10-2023 12:12 PM
OK, that's a shame, @FedUEE
I can only suggest speaking to our Mobile Care team for an update on what's happening.
Chris
18-04-2024 09:12 AM
Hi, I'm having the same issue, did you get anywhere with it (I can't do it through the phone support because I can't remember my password so they won't speak to me!). Cheers Bill
18-04-2024 10:16 AM
18-04-2024 12:25 PM
Hi,
many thanks for your in-depth reply, sounds like you really got put through the wringer - well done for persevering!
Sounds as if I'll only get somewhere if I can work around the password issue & then talk to a supervisor. Or go elsewhere but I'd then have to pay an early termination fee. Having said that, Vodafone are equally bad - I had a 4G router of theirs for 2 yrs that only worked 10% of the time - tried to cancel the subscription after endless complaints to them but they wanted to charge me £700 early termination because it "still provided some service"! Only solution is to return to carrier pigeons!
Cheers Bill
18-04-2024 12:34 PM
Hi @SunshineOnLake,
If you've forgotten your password, our Customer Care Team will be able to run through some alternative security checks when you call.
James
18-04-2024 12:45 PM
Hi James,
thanks for your comment, however, when I asked if they could do this they said they couldn't? Will try again & insist this time.
Cheers Bill
18-04-2024 01:00 PM
No problem, @SunshineOnLake
In the worst case scenario of all verification methods failing over the phone, you can visit your local EE store with some identification.
James