SIM NOT WORKING

[lucy12walhy]

i've redone a sim and it's a replacement sim that is my same number is not letting me make calls or texts and no signal is showing up

[Chris_B]

@lucy12walhy  It’ll take up to 24hours for the sim to activate. But try restarting the device a few times as it helps the network see the sim 

[bristolian]

Try a manual network search - does EE show as available?

[lucy12walhy]

no
Sent from my iPhone

[lucy12walhy]

okay i put it in at 8 pm last night and its been saying no signal at all do i just wait til 8.

[lucy12walhy]

i have reset about 5 times so far 

[lucy12walhy]

hello i've done the natural selection and it's come up with EE

[bristolian]

FYI you have a short time after posting to edit, negating the need for multiple short replies.

If EE wasn't showing on a network search, there may have been a temporary outage. Try selecting it manually (and returning to auto afterwards) or toggle flight mode.

[Ali_A]

Hi @lucy12walhy 

Have you tried activating your new SIM online at Activate Your SIM page ? 

If your old SIM is no longer working, or you don't have it, you'll need to call our Customer Care team to activate your replacement SIM. 

Head over to our Activate My New SIM page for more details on the steps. 

Ali 

[lucy12walhy]

iy can't let me call or receive calls do everyrume i've done that link it doesn't work i can't call ee cause i don't have any data it won't let me it keep saying no signal