SIM CARD

c9
Established Contributor
Established Contributor

‎08-11-2023 05:09 AM - edited ‎08-11-2023 05:24 AM

Some customers are having issues with activating SIM cards  online and over the phone with EE it says that your Sim card has already been activated when it has not been activated  this , is currently being looked in to by the back office team at ee moderators, please keep me informed of any other changes. Thanks 

36 REPLIES 36
James_B
EE Community Manager
EE Community Manager
In response to c9

‎12-11-2023 03:55 PM

Hi @c9,

Was it a brand new EE line you originally has issues with, rather than a SIM you'd had for a while?

James

c9
Established Contributor
Established Contributor
In response to James_B

‎12-11-2023 05:11 PM

How can 150 team contact yourselves? To let you know of any issues.

0 Helpful
c9
Established Contributor
Established Contributor
In response to James_B

‎12-11-2023 10:31 PM

No, it was the Sim card I had for awhile

0 Helpful
Christopher_G
EE Community Support Team
In response to c9

‎13-11-2023 11:50 AM

We don't have any open issues for SIM registrations, so it sounds like this could be related to your specific account, @c9 

I can only suggest speaking with our technical support team again so they can look into this further for you.

Chris

c9
Established Contributor
Established Contributor

‎13-11-2023 08:44 PM

that is because it is now fixed

 

0 Helpful
Hmac1
Contributor
Contributor

‎14-11-2023 08:30 PM

I got my replacement SIM and they said 'just pop it in and it will work' - it doesn't. How was your issue resolved? 

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c9
Established Contributor
Established Contributor
In response to Chris_B

‎14-11-2023 08:56 PM

10 to 20 in 1 month 

0 Helpful