Return my device

[HjPatt]

Been told to return my device by ee but I can’t find the option to do this?

[Leanne_T]

Hi @HjPatt

Thanks for coming here. 

What was the reason for returning the device? 

Speak soon 🙂

Leanne.

[Gavinmalkin]

Hello I got an upgrade and they sent me the wrong phone also the box was damaged I rang Fri and they said to send it back but I still haven’t received the email so I no where to send it 

[Katie_B]

Good morning @Gavinmalkin. 

Welcome to the EE Community. 

I am sorry to hear the wrong device has been sent. 

Once you've contacted us to confirm your return, we'll send you a pre-addressed silver bag. 

The bag is tracked and insured to offer protection against loss and damage. 

I would recommend giving us a call to confirm your return pack has been sent. 

Katie 🙂