Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Retreat my old SIM card

Wahid5
Visitor

‎29-03-2024 10:27 PM

Hi there. I want my old sim back i was on holiday for a long time 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-03-2024 12:29 AM

Why, what happened to it while you were on hols? When did you last use it?

If it was a PAYG SIM that went into hibernation & it's been longer than 9 months you've lost it & its no. for good.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Schockwave
EE Community Star
EE Community Star

‎30-03-2024 11:49 AM

@Wahid5 , see here if less than 9 months, it may have gone into hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.