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Retreat my old SIM card

Wahid5
Visitor

Hi there. I want my old sim back i was on holiday for a long time 

2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

Why, what happened to it while you were on hols? When did you last use it?

If it was a PAYG SIM that went into hibernation & it's been longer than 9 months you've lost it & its no. for good.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Schockwave
Community Hero
Community Hero

@Wahid5 , see here if less than 9 months, it may have gone into hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.