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Replacement sim

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Greg365
Investigator
Investigator

‎31-05-2024 10:04 PM

Hi

I returned from abroad and discovered the sim has gone. So I ordered a new one. It arrived, I put it in as instructed bit it won't connect to the network.

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broadbandcat
Established Contributor
Established Contributor
In response to Greg365

‎01-06-2024 09:09 AM

Hi, I’ve had similar problem. Took sim into ee store and they replaced and activated it . Worked fine . Good luck 

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Greg365
Investigator
Investigator

‎31-05-2024 09:54 PM

The sim arrived (the last one was removed and lost) and I put it in but nothing. 

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XRaySpeX
EE Community Star
EE Community Star

‎31-05-2024 10:11 PM

@Greg365 : Are you on contract or PAYG?

How long were you away from UK? Did you not use your SIM during that time?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Greg365
Investigator
Investigator
In response to XRaySpeX

‎31-05-2024 10:44 PM

Hi. I was away 3 days in a non EU country. Faroe Isles. I ordered the
replacement. Its in and detected just not connected.
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Christopher_G
EE Community Support Team
In response to Greg365

‎01-06-2024 07:34 AM

Hi @Greg365 

Welcome to the community.

Could you try restarting your phone this morning please? Has the SIM activated?

Chris

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Greg365
Investigator
Investigator
In response to Christopher_G

‎01-06-2024 08:59 AM

No joy. Thanks though.
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broadbandcat
Established Contributor
Established Contributor
In response to Greg365

‎01-06-2024 09:09 AM

Hi, I’ve had similar problem. Took sim into ee store and they replaced and activated it . Worked fine . Good luck 

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Greg365
Investigator
Investigator
In response to broadbandcat

‎01-06-2024 09:14 AM

Oh. Sounds like I'll be heading there too. Will combine with overdue upgrade
Cheers
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