Replacement sim

Greg365 · ‎31-05-2024

Hi

I returned from abroad and discovered the sim has gone. So I ordered a new one. It arrived, I put it in as instructed bit it won't connect to the network.

broadbandcat · ‎01-06-2024

Hi, I’ve had similar problem. Took sim into ee store and they replaced and activated it . Worked fine . Good luck

View solution in original post

Greg365 · ‎31-05-2024

The sim arrived (the last one was removed and lost) and I put it in but nothing.

XRaySpeX · ‎31-05-2024

@Greg365 : Are you on contract or PAYG?

How long were you away from UK? Did you not use your SIM during that time?

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Greg365 · ‎31-05-2024

Hi. I was away 3 days in a non EU country. Faroe Isles. I ordered the
replacement. Its in and detected just not connected.

Christopher_G · ‎01-06-2024

Hi @Greg365

Welcome to the community.

Could you try restarting your phone this morning please? Has the SIM activated?

Chris

Greg365 · ‎01-06-2024

No joy. Thanks though.

broadbandcat · ‎01-06-2024

Hi, I’ve had similar problem. Took sim into ee store and they replaced and activated it . Worked fine . Good luck

Greg365 · ‎01-06-2024

Oh. Sounds like I'll be heading there too. Will combine with overdue upgrade
Cheers