Replacement sim not received

[saintwen77]

I have ordered online twice as I did not receive the one I order the first time. Now it has been almost a week but I still have not received the second order.

[Leanne_T]

Hi there @saintwen77

Thanks for coming here. 

SIM orders can take 2-5 working days to arrive, they will be posted to your address by Royal Mail. If this has been over the 5 working days, please call us on 0800 079 8586 and the team can get this looked into for you. 

Thanks 🙂

Leanne. 

[saintwen77]

Dear Leanne,

Thank you for your reply.

Is there a direct line that I can call from overseas? As the international call cost is expensive. Or any online live chat support I can use?

thank you 

[Leanne_T]

Hi @saintwen77

You can call the number given using a third-party calling app, and the team will be happy to help. 

All our contact details can be found on the EE Get in touch page here. 

Thanks 🙂

Leanne.

[saintwen77]

Dear  Leanne,

Thank you so much for your reply. 

I will see if the SIM will arrive today. If not, I will then try to find the third-party calling app. Do you have any suggestions for apps?

Thank you. 

[James_B · Accepted solution]

I'd recommend Skype @saintwen77

James

[saintwen77]

Thank you so much. 
I will give it a try. 


Blessings 

XXXXXXXXXX

XXXXXXXXXX

[Mod Edit: Removed personal information.]

[Wmspl]

Hi there,

I need a replacement sim...

Could you kindly confirm how to go about it

[Leanne_T]

Hi @Wmspl

Please see our How do I swap my SIM or get a new SIM? Help page for full details on ordering a replacement SIM card. 

Leanne 🙂

[HayamEsayed]

I have ordered online twice as I did not receive the one I order the first time. what shall i do .