Not working

Jfraser1 · ‎06-05-2023

I purchased a SIM card in London and am now in Paris. It hasn’t worked since I purchased it. How do I activate it?

Chris_B · ‎06-05-2023

@Jfraser1 Did you activate and use that sim in the UK first? If you didn’t you can not activate it when connected to a roaming network you have to activate it in the UK first.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎06-05-2023

@Jfraser1 Did you activate and use that sim in the UK first? If you didn’t you can not activate it when connected to a roaming network you have to activate it in the UK first.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.