SIM not provisoned

[Rebeccahey]

Lost phone had to get new one. With same number took it out on Thursday was working fine now saying sim not provisioned 

Tried troubleshooting with taking out and phone on and off

[Christopher_G]

Hi @Rebeccahey 

Welcome to the community.

I would recommend speaking to our Mobile Care team so they can check the status of the SIM for you.

Chris

[Rebeccahey]

Is this something that can be fixed today as my baby neonatal apps are run from that number

Sent from Outlook for Android<>

[Christopher_G]

It depends what is causing the problem, @Rebeccahey. Hopefully. The technical support team will know more.
Chris