Esim setup issues samsung galaxy 3

[Kerrymcm]

I tried to purchase an esim yesterday.  Did all the correct things along side a tech guru yesterday but couldn't get a plan set up.  I got error code 213. I was told that it's an issue on ee's side that won't let a setting happen to set up the account.  Was told that this is an ongoing issue that's been happening over weeks.  Just wondering if it will actually be fixed! ?

[Chris_B]

@Kerrymcm   Are you a contract customer of EE? ?     Can you please explain what a Samsung galaxy 3 is. 

[Kerrymcm]

I am an ee customer for my mobile and I need an esim for my Samsung galaxy s3 smartwatch 

[Katie_B · Accepted solution]

Hello @Kerrymcm. 

Did you speak with EE's technical care team?

Katie

[Kerrymcm]

Yes, what was told by ee was that it is  An issue with ee not being able to add some sort of setting on my account which is said to be a "known issue that's been on going for weeks now". I was told to wait and it would be fixed.