Replacement sim not provisioned for voice

Mares5
Visitor

‎06-05-2023 11:59 AM

I have been sent a replacement sim to put in my old phone as I was in a car accident. The sim is saying SIM not provisioned for voice. What do I do now?

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1 REPLY 1
Christopher_G
EE Community Support Team

‎06-05-2023 02:32 PM

Hi @Mares5 

Welcome to the community.

I'm so sorry to hear that you were in a car accident, I hope you're OK.

If you have a chat with our Mobile Care team, they'll be able to check your account to make sure everything is set up properly on our end.

Chris