Replacement sim. Isn't working

[Celina1]

I ordered a replacement sim, it says that replacement sim. Should be activated

But it's still showing no service on my Phone. 

[Chris_B]

@Celina1  Is it working today?  Have you tried restarting the device?  There was a network wide data issue yesterday so that could be the reason why it didn’t activate.  

[Leanne_T]

Hi there @Celina1

Thanks for coming to the community 🙂

What was the reason for the replacement SIM card? 

Do you still have the old SIM? 

Speak soon. 

Leanne.

[Celina1]

No it's not working 

And I don't have the old sim anymore 

Sent from my phone

[James_B · Accepted solution]

Hi @Celina1,

If you ordered a SIM online, it won't be pre-activated. 

If you don't have the old SIM to receive a security PIN, please get in touch with Customer Care to activate it.

Thanks

James