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Replacement Sim

gronline
Investigator
Investigator

‎31-10-2023 07:02 AM

Hi there OK new SIM sent with my original number as iPhone lost. Now have a Redmi 11 Android. Sim installed but when trying to use phone MOBILE NETWORK UNAVAILABLE is showing. Any help appreciated.

Cheers

Richard

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎31-10-2023 07:13 AM

Hi @gronline. 

Welcome to the community. 

Have you activated your new SIM?

Katie

0 Helpful
gronline
Investigator
Investigator
In response to Katie_B

‎31-10-2023 07:48 AM

Hi Katie I am not sure how to do that as can't receive texts on the old number the SIM replaced which is now in a new phone thanks

0 Helpful
Katie_B
EE Community Support Team
In response to gronline

‎31-10-2023 07:51 AM - edited ‎31-10-2023 07:51 AM

Thanks for getting back to me @gronline. 

Do you have another line you could possibly contact our customer care team on?

If yes, please call 07953 966 150. 

Should this not be an option please use our live chat service that can be found on this page HERE. 

Katie

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