Refund of credit when asking for a pac code

John_yorks · ‎28-10-2023

I'm on a (soon to be discontinued) old tmobile trarrif that EE took over around 10 years ago,

I notice that you can now ask for a refund when requesting a pac code (I have around £90)

Are there any terms and conditions relating to the refund, does it matter what the reason was for adding the credit,

Does the fact that I was receiving unlimited texts and data after each £10 top up (I still retain the credit) prevent me from asking for a refund for that credit

John_yorks · ‎31-10-2023

Contacted customer services yesterday and they confirmed that I can ask that my credit balance be refunded when I ask for a pac code,

In hindsight wish I had known this new code of practice was being introduced 20 odd years ago

I would have had about £1000 refund coming lol

View solution in original post

XRaySpeX · ‎28-10-2023

@John_yorks : PAYG credit is not refundable or transferable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

John_yorks · ‎28-10-2023

Isn't it a new EECC code of practice (dated from April I believe)

That when you ask for a pac code and transfer away, you can ask for a refund of your airtime credit

XRaySpeX · ‎28-10-2023

Is there? Then quote it & show it applies to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

John_yorks · ‎31-10-2023

Contacted customer services yesterday and they confirmed that I can ask that my credit balance be refunded when I ask for a pac code,

In hindsight wish I had known this new code of practice was being introduced 20 odd years ago

I would have had about £1000 refund coming lol