The EE Community

Order tracking

I am trying to track an order but every time I click on "Track Order" I get the message:Some internal error occurredE00001: Service Error. User Reference is REF20250318-1739248292976 Has anyone else experienced this? Is there a solution?Thanks

No service in Singapore and New Zealand

Earlier this year, between 22nd January and 26th February I travelled to Singapore and New Zealand and did not receive a text inviting me to subscribe to a roaming package. I had visited an EE shop before travelling to ensure that my phone would work...

Re: 5G Not Working

I am also only getting 4G in areas I have been getting 5G in previous areas that is been previously. I have spoken to at least 5 different agents who haven’t exactly been the most helpful as it gets to the engineers and they say everything is working...

visual service is THE WORST STOP IT

the new visual service is driving me nuts if I go to the effort to pickup my phone to speak to someone its because I want to speak to someone because clearly the bots on the website and app are not getting the pointso why on earth EE would you think ...

Network update settings

Why since Monday have I received six messages telling me to restart phone due to network updates?It's getting tiresome now, it can't be correct So why are you spam texting me? 

I have confirmed an order yesterday and also i paid upfront amount.but today fe

I have confirmed an order yesterday and also i paid upfront amount.but today few minutes ago EE provide me a message Where they are saying order has been cancelled 

Where is my BT Cloud ?