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Recuperar SIM card

AndreiaLustosa
Investigator
Investigator

‎28-03-2023 12:04 PM - last edited on ‎28-03-2023 01:45 PM by EE Community Moderator

Bom dia alguem me ligou e mandou mensagens via Whatsapp no domingo pedindo meu numero de telefone , eu nao aceitei e na segunda o telefone ficou em emergia ou seja o sim card nao funcionou mais , ja perdi contato com minhas clientes devido a isso, resolvan pra mim o n técnica , o numero xxxxxxxxxx, tenho um plano neste numero. ainda vai fica descontanto

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎28-03-2023 12:18 PM - last edited on ‎28-03-2023 01:55 PM by EE Community Moderator

@AndreiaLustosa , you need to write in English, as this is the UK, if you want help and should not put any personal information here , this is a public forum.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
AndreiaLustosa
Investigator
Investigator

‎28-03-2023 12:22 PM - last edited on ‎28-03-2023 01:54 PM by EE Community Moderator

Good morning, someone called me and sent me messages via Whatsapp on sunday asking for my phone number, i didn't accepted it and on monday the phone was in emergency or that is the sim card no longer worked, i already lost contact with my customers due to that, i resolved it me at the technical number xxxxxxxxxx, i have a plan in this number. will still be discounted

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

0 Helpful
Northerner
EE Community Star
EE Community Star

‎28-03-2023 12:23 PM

Hi @AndreiaLustosa 

You'll need to speak to EE CS on 150. 

Sounds like someone has scammed you. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
AndreiaLustosa
Investigator
Investigator
In response to Northerner

‎28-03-2023 12:27 PM

by which means, how do I make a call or SMS if my number no longer works

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to AndreiaLustosa

‎28-03-2023 12:29 PM

@AndreiaLustosa , if you have something like Skype, you can ring for free:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.