Wrong number change request sent to EE

[ganiyupo]

I want to port a number from another network to  EE. This will make my second EE number. Unfortunately, I made a wrong request on EE app.

[Leanne_T]

Hi @ganiyupo 

Thanks for coming here. 

Please give us a call on 150 and the team will check the request and help you get the correct number port set up 🙂

Thanks. 

Leanne 🙂

[ganiyupo]

Hi,

EE has just messed up my day. Despite calling 150 to inform about the error
in the request, the wrong number has been ported and the line is no more
working. This is a total service failure because the customer service
person that spoke with me had assure the error was corrected.

Could this be fixed immediately please?

[James_B]

Hi @ganiyupo,

I'm sorry to hear it wasn't possible to stop the incorrect number transfer in time.

Please get in touch with Customer Care and the team will see what they can do to help.

Thanks

James