Recovery of old mobile number

Pecks · ‎22-02-2024

Hi

Can anyone tell me if they have succeeded in recovering a mobile number? I have been locked out of so many different accounts due to the change of mobile number. I wish EE had advised me that there would be issues with 2-factor verifications before allowing me to change my mobile number.

I was initially with Orange, then O2 and now EE.

I am hoping so, as I need to get my life back.

Thanks!

Pecks

Chris_B · ‎22-02-2024

@Pecks Why would EE advise you on something that has nothing to do with them. These are your security measures. If you gave up a number you’ll not get it back.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎22-02-2024

@Pecks : Are you on contract or PAYG?

How is it you lost your no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎22-02-2024

@Pecks wrote:

I wish EE had advised me that there would be issues with 2-factor verifications before allowing me to change my mobile number.

EE would "allow" you to change your mobile number on request from yourself. It's not something they would proactively do.

SMS-based 2FA are just like any other SMS - they are sent to a specific mobile number. If you change your number from A to B, then you will no longer receive any calls or texts sent to A.