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Recently ported from O2 to EE, cannot call out. Data works

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Recently transferred to EE, been unable to make calls, data works - number port confirmation text received and old SIM card deactivated.  Cannot call 150 to talk to someone.

1 SOLUTION

Accepted Solutions
bristolian
Legend
Legend

If you install the Skype web-calling app and connect to a WiFi router, you can contact CS on 0800 0798586. Your other option is to find a friend or relative locally and borrow their phone.

There is no account access on this public web forum.

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3 REPLIES 3
bristolian
Legend
Legend

When exactly was "recently"? Ports are usually completed the working day after PAC submission, and confirmed complete by a text message. A phone restart completes the process.

If it's been longer than that, you can contact CS on 0800 0798586 from any working phone.

Profile closed
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Submitted request Wednesday, got confirmation text this morning about 9am.  Restarted phone a few times, and swapped sim back and forth (and restarted phone),  O2 sim is definitely deactivated now.  

No working phone to call them on.  Stranded now without assistance.

bristolian
Legend
Legend

If you install the Skype web-calling app and connect to a WiFi router, you can contact CS on 0800 0798586. Your other option is to find a friend or relative locally and borrow their phone.

There is no account access on this public web forum.