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Received replacement Sim, but have no way to call to activate

TLempriere
Explorer

I lost my phone which had my sim in. I now have a replacement device with replacement sim. I have no phone to call to get it activated what should I do?

1 SOLUTION

Accepted Solutions
TLempriere
Explorer

I went through the app chatroom and got a new activated sim sent which should resolve. Thanks

View solution in original post

5 REPLIES 5
LordMasterNGBD
Explorer

Do you want me to call them and ask them to activate it 

Schockwave
EE Community Star
EE Community Star

@TLempriere , you will have to call them to activate it, either by using another phone if you cannot get a signal with your phone or by using a web based app or if you know someone, you can use their phone to ring customer service for free and press option 2 to speak to one of the guides. What @LordMasterNGBD  has written, I would say do not take that person up on it, unless you know him and trust him, not sure that would work, as you would need to get it activated, or go to a high street store to get it activated.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

@TLempriere wrote:

I lost my phone which had my sim in. I now have a replacement device with replacement sim. I have no phone to call


You can make the relevant call from any working phone, it need not be an EE one or even a mobile. Perhaps you can borrow a friend or relative's phone?

TLempriere
Explorer

I went through the app chatroom and got a new activated sim sent which should resolve. Thanks

Chris_S
EE Community Support Team

Hi @TLempriere 

Thank you for letting us know how you managed to get this resolved.

Chris S