I have a serious complaint about a service problem STILL unresolved since Christmas Eve!
It comes to something when EE’s own staff make the following two comments…
The first was during a phone call when the customer service advisor said, “I _can see two things that we have messed up on here, the first thing is obvious and an easy mistake any of us could have made, the second mistake I cannot explain what our agent has done or why he did it, he must have just zoned out or something!”_
The second was an in store EE staff member that informed me, _“Customer service should not have sent you into a store to sort this out, I can’t help you and they should have known that but they never know what they are doing!”_
Between 3 & 4pm yesterday there was another failed promised call back that never happened this time by EE’s non existent customer service agent name Ava.
PLEASE can a manager or a senior operator action my case URGENTLY now and call me back to advise the network “No Service” that I am paying for problem is resolved.
