Unable to make calls from IPhone

[Koresh]

Hi Christopher 

i just port to EE network and I can’t make any calls 

it keeps saying call failed and call ended 

what can I do pls 

[Katie_B]

Hi @Koresh. 

Thanks for coming here. 

When did your number port complete?

Are you connected to the EE network?

Katie

[Koresh]

I got a text my switch is now complete yesterday 

I switch my sim and that of my wife …one is working and the other isn’t working 

I can’t take calls , call out and people can’t call me also …it says call ended 

[Katie_B]

Thanks for confirming @Koresh. 

What phone are you using?

Katie

[Koresh]

iPhone 

[Katie_B]

Does your number show correctly within your phone settings @Koresh?

This can be found by following these steps:

Settings > Phone > My Number. 

Is this does not show correctly, could you please try updating to the correct number?

Katie

[Koresh]

It’s showing my number 

I could text but not calls 

[Katie_B]

Thanks for checking @Koresh. 

Have you tried restarting your phone since the number port completed?

Katie

[Koresh]

Done that many times 

[Katie_B]

I'd recommend giving us a call so our technical care team can look into this further for you @Koresh. 

Katie