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Re: Re: Replace lost sim

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Staceyjean89
Visitor

‎04-04-2026 05:11 PM

I want to stop my sim card and number please because my phone was recently stolen 

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Alex_H
EE Community Support Team

‎05-04-2026 08:05 AM

Hi @Staceyjean89,

Welcome to the EE Community

I am really sorry to hear that your phone has been recently stolen, our lost and stolen help page has information on what you need to do. 

Please give us a call from any phone and we will but a block on the SIM card for you and we can either send you out a replacement by post or you can pick one up from an EE store with photo-ID.

Alex

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Alex_H
EE Community Support Team

‎05-04-2026 08:05 AM

Hi @Staceyjean89,

Welcome to the EE Community

I am really sorry to hear that your phone has been recently stolen, our lost and stolen help page has information on what you need to do. 

Please give us a call from any phone and we will but a block on the SIM card for you and we can either send you out a replacement by post or you can pick one up from an EE store with photo-ID.

Alex