PAC code won't work

[slyddon]

Hi, I'm also having the same issue. I have my pac code from BT, but when I enter it into the online form, a red box comes up saying:

"Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC."

I have checked and checked again that I am entering the correct digits / format.

Very frustrating, can you help?

[Leanne_T]

Hi there @slyddon

Thanks for coming here 🙂

If you give us a call on 150, the team will make sure the number transfer is set up for you. 

Thanks. 

Leanne 🙂